NSC Diversified is a casual, respectful, and positive work environment. We are seeking a friendly, driven, and service-oriented customer care specialist. This person would report to the Director of Operations and be a part of our customer care team. They would also work directly with customers and vendors.

• Provides excellent customer service and building customer loyalty through courteous, efficient handling of customer interactions according to client guidelines and requirements
• Provides customer service in a timely manner via several means which include email, face to face interaction, and telephone
• Support our sales and service teams by scheduling service and ordering supplies, answering a multiline phone system, and assisting in preparing monthly invoices.
• Maintains and manages customer accounts.
• Prepares documents and reports for billing and informational purposes.
• Troubleshoots questions and concerns from customers.
• Develops and maintains a vast knowledge of the products and services being offered.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Goods

SALARY

$37k-46k (estimate)

POST DATE

04/06/2023

EXPIRATION DATE

05/22/2024